Transfer Child and FAQs

1. Go to Imagination Library -BOS

2. Click on EDIT

3. Enter new address and click on Check Address

4. Click on TRANSFER NOW

1. How do I transfer a child in AU, CA UK, and the USA?

To transfer a child in either of these 3 countries, you must first edit and verify that child’s address. once verified, if the new address matches another program's coverage area, you'll see a 'Transfer Now' option and a contact link. To transfer the child, click and confirm “Transfer Now' or use the link.

• *BOS users in CANADA only need to enter the new address/postcode, then click the tab. When the BOS populates your city & province, if it matches another program's coverage area, the TRANSFER NOW option will appear. 

1. What happens to the child’s record?

   Once you have initiated the transfer of a child, their record will be sent to the accepting program's pending registrations area.

2. How do I know if a pending registration is actually a pending transfer?

   Pending affiliate transfers are notated by a special "LPP Transfer Child" icon within your list of pending registrations.

3. What happens if the accepting program actually denies the request?

   If a request is denied, the child’s record will be removed from the BOS, and if the parent has an email on file, they will be notified of the denial and given a reason.

4. When presented with the Transfer Now option, am I required to transfer the child?

   No. If you wish to keep the child within your BOS and continue mailing the child books from your program, you can do so. Transferring children is an optional feature.

5. Do the parents know if their child is being transferred?

   If a parent has a valid email address in their child’s profile, the BOS will send a notice that their child has been accepted/denied when accepting program edits and saving the child’s record. *Parents with a valid email address within their child’s profile also have access to the parent area, which will allow them to log in and check their child’s status.