Email Validation Error

Email Validation Errors & What They Mean

When setting up a new BOS User or adding a parent's email address to a child account the BOS may give you a validation error message. It is important to remember that an email address cannot be used both as a parent account address and as an identity for a BOS User but there are some other issues that may cause a validation error to occur. Listed below are our email validation error messages and what they mean:

• IN USE - BOS USER
  • This email address is currently in use in our Book Order System and cannot be used.
• INVALID
  • The domain for this email address has been marked as invalid and cannot be used.
• UNSUBSCRIBED
  • This email user has previously unsubscribed and cannot be used.
• SOFT BOUNCE
  • The email address you are trying to enter is temporarily unable to receive emails.
• MAILBOX FULL
  • This user's inbox is full and cannot be used.
• SPAM FILTER
  • This user has previously reported our email(s) as SPAM and cannot be used.
• HARD BOUNCE
  • This email address is undeliverable and cannot be used.
• IN USE - PARENT ACCOUNT
  • This email address is associated with an active parent account and cannot be used

In Use- BOS User Example

In Use- Parent Account Example