Penguin Random House Webform

Introducing Our New Penguin Random House Webform Submission Process!

We're thrilled to share our upgraded process for submitting webforms! We've made these changes to make your experience smoother, help you keep better track of your submissions, and ensure things are handled more efficiently. We know change can sometimes be a bit tough, but we're sure these updates will be great for everyone and make things easier for you.

What's New?

The most significant change is that the form will be submitted digitally. While the forms you fill out look similar, the behind-the-scenes process is entirely new. Key enhancements include:

  • Digital Submission: The forms are now all digital! No more printing, emailing, or mailing the forms to Penguin Random House.
  • Faster Processing: Penguin Random House and our team can now process your requests more efficiently, as these forms are sent directly to Penguin Random House.  We have included all items that Penguin Random House requires within the form to help expedite the process.
  • Enhanced Communication: You will now be able to communicate directly with Penguin Random House.

What Does This Mean for You?

For most users, the process of filling out the form will remain largely the same. However, there are a few key things to be aware of:

  • Bookmark New Form Link: If you previously bookmarked the old request file pages, please double-check that you are using the most current link. We've updated our website to reflect the new process, and older links may redirect or no longer function correctly. [INSERT LINK]
  • New Confirmation Messages: You will notice a confirmation message appears after submitting a form. Make sure you click Print Screen or Print the page to retain a copy of the submission for your records.
  • Potential for New Communication Channels: Depending on the nature of your submission, you might receive updates or questions via a new email address ([email protected]) as opposed to your regional director who you may have previously communicated with about these requests. Please keep an eye on your spam/junk folders just in case.

How to Submit a Webform (The New Process)

The steps for submitting a webform are largely intuitive, but here's how to do it:

  1. Navigate to the New Form: Access the webform you wish to submit through the BOS dashboard. You can find the link to the webform at [INSERT HERE]
  2. Fill Out the Required Fields: Complete all mandatory fields marked with an asterisk (*). Please ensure the information you provide is accurate and complete to avoid delays.
  3. Attach Necessary Documents: The form requires attachments for how you anticipate using the material requested. Please follow the instructions for uploading your files. Ensure your files are in the accepted formats (e.g., PDF, JPG, PNG).
  4. Review Your Submission: Before clicking "Submit," take a moment to review all the information you've entered. This helps prevent errors and ensures your submission is processed smoothly.
  5. Click "Submit": Once you're confident everything is correct, click the "Submit" button.
  6. Confirmation: You should receive an on-screen confirmation message immediately.  Make sure you click Print Screen or Print to retain a copy of the submission for your records.

Troubleshooting & FAQs

  • I didn't receive a confirmation email.
    • We are unable to send confirmation emails at the time of submission. Make sure you click Print Screen to save a copy of the form to your computer or Print the page to retain a copy of the submission for your records.
      • Note to CS team: You will have access to the file where submissions are recorded in case you need to verify that PRH received the form and what information was provided by the person submitting the form.
  • The form isn't loading correctly.
    • Try refreshing the page.
    • Clear your browser's cache and cookies.
    • Try using a different web browser (e.g., Chrome, Firefox, Edge).
    • Ensure your internet connection is stable.
  • I'm getting an error message when submitting.
    • Carefully read the error message. It often provides clues about what went wrong (e.g., "Please fill in all required fields").
    • Correct any identified issues and try submitting again.
    • If the error persists, take a screenshot of the error message and contact our support team at [email protected]
  • Can I track the status of my submission?
    • At this time, we are not able to do this. However, we are continuously working on improving tracking capabilities. Please be on the lookout for an email from [email protected] for any clarifying questions or approvals.

Where to Find Help

If you encounter any issues or have questions about the new webform submission process, our support team is here to help!

  • Visit our Penguin Random House Knowledge Article: [Link to article in HelpScout]
  • Contact Us Directly:

Thank you so much for your patience and understanding as we work on making the webform submission process better for you. We're dedicated to providing a smoother and more efficient experience to make things easier and more comfortable for you possible.

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