Frequently Asked Questions

Frequently Asked Questions About Mailchimp
Getting Started
·          Where should I start?
·          Do you offer online training?
Troubleshooting
·          I can’t log in.
·          I can’t connect to Facebook.
·          I want to send to just part of my list.
Billing and Pricing
·          Does the free plan ever expire?
·          Monthly pricing versus pay-as-you-go—which is better?
·          What’s your refund policy?
·          How do pay-as-you-go credits work?
·          Why did my monthly billing change?
·          Do you offer nonprofit discounts?
Templates
·          What kind of templates does MailChimp offer?
·          Can I use my own template instead?
·          How do I create a template?
·          How do I edit a template?
·          How do I import a template?
·          Can I export templates?
Reports
·          What kind of reports are available in MailChimp?
·          Can I print my reports?
·          Can I download a file with combined campaign reports?
·          Can I share reports with clients without showing them my account or the MailChimp logo?
Unsubscribe
·          Why do I have to use your unsubscribe link?
·          Why was my unsubscribe rate so high?
·          Can my unsubscribe link go anywhere in my campaign?
·          How do I manually unsubscribe someone from my list?
·          How can I stop getting subscribe and unsubscribe notifications?
Merge Tags
·          Where should I start with merge tags?
·          How do I test to see if my merge tags are working correctly?
Groups
·          What are groups and why would I want to set them up?
·          How can I add groups to my lists and signup forms?
·          How do I delete a group?
·          How many groups can I add to my list?
Autoresponders
·          How do I create an autoresponder?
·          Why isn't my autoresponder being sent?
·          Why can't I send an autoresponder immediately after signup?
API
·          What the heck is an API?
·          Where can I find my API key?
·          How do I get help from the API team?
Facebook
·          How do I add a Facebook signup form to my Facebook page?
·          How do I send a Facebook event campaign to my subscribers?
·          How do I delete Facebook comments from my campaign archive?
·          How do I disconnect the Facebook integration?
Explore the Knowledge Base
Browse by Topic
·          Account Settings and Info
·          API
·          Autoresponders
·          Custom Templates & Language
·          Billing and Pricing
·          Campaigns
·          Deliverability
·          General Questions
·          MailChimp Mobile Apps
·          Integrations
·          Lists
·          Merge Tags
·          Reports and Tracking
·          Rules, Terms and Policies
·          Social Media
·          Security
Popular Support Articles
·          Email Campaign Testing Tips
·          What’s the difference between hard and soft bounces?
·          How do you determine member-activity ratings?
·          Why can’t I import a role based address into my list?
·          How can I finish setting up my account if I don’t have a website?
·          Having problems uploading or importing your list?
·          How To Code HTML Emails
·          What’s the best way to get started with MailChimp?
·          Can I use my list in MailChimp?
·          How to disable pop-up blockers in your browser.

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