CHANGE-OF-ADDRESS and/or UPDATE INFORMATION ONLINE WITH USPS
If you have confirmed the address on file with Dolly Parton's Imagination Library is the correct address, but are still not receiving books, we recommend submitting a change of address form. If anyone has moved in or out of the household, even if only one member, it is important to file this form. If it is possible that not all members of your household and all variations of their name (Jonathan Smith, John Smith, Johnnie Smith, etc) are on file with the post office, it is recommended to submit this form.
You may be receiving other mail to the address with no issue, but bulk mail, the class of mail in which our books are sent, is screened through the NCOA (National Change of Address) system through the USPS and if names and addresses do not match what is on file at the USPS, an NCOA flag will be given and books will not be sent.
To ensure proper delivery of your books via the United States Post Office, you may use the following link to visit them online and SUBMIT a Change-Of-Address form:
Official Change-Of-Address Form USPS
To print the form, complete all steps online, but if you scroll down to the bottom of the payment screen, there is an option -- in small print -- to print the form. See it indicated on the sample below:
If you are an affiliate, when you click to print the form, there is also an option to assist a family in updating their address. Just check the box that you are assisting with an address change and it will ask for your contact information also.
*Please note: You have to fill out a separate form for each child (or person) with a different last name. Example: Jane Doe has 3 children; Sammy Doe, Eva Doe, and Anne Brown. They would have to fill out 2 separate forms. If Jane's children's last name were; Sammy Jones, Eva Carter, and Anne Brown then she would have to fill out 3 separate forms because everyone's last name are different.
You can also view the U.S.P.S. FAQ section on Changes of Address by going HERE.