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PRE-NCOA Responder for Flagged as Undeliverable

Last Updated: Sep 19, 2013 04:06PM EDT
The following is an example of an automated response that is sent to parents of children who have been flagged by the USA NCOA process as having an undeliverable address. 
 
Dolly Parton's Imagination Library
 
*|Parent_First_Name|*

Your child, *|Child_First_Name|* *|Child_Last_Name|* was flagged by the United States Post Office as having an undeliverable address. For that reason, your child's record has been moved from "ACTIVE" to "PENDING" and will not receive books until the address has been corrected and approved by your local affiliate.

If you have an account, please visit the following link to login to your PARENT AREA and make the necessary address updates: http://usa.imaginationlibrary.com/parents.php

*If you do not yet have account access, using your email address, follow that same link and click “New Users” and follow the onscreen prompts to gain account access.

To expedite this matter, we have notified your affiliate and placed your child’s record in their URGENT ALERTS area.

Your affiliate’s contact information:
Affiliate Contact Name: Sample Affiliate Name
Affiliate Contact Email: Sample Affiliate Email
Affiliate Contact Phone Number: Sample Affiliate Phone Number
Additional Affiliate Information: Sample Affiliate Profile Link

Thank you,
Dolly Parton’s Imagination Library
Dream More, Learn More, Care More, Be More

Contact Us

help@imaginationlibrary.com
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