The following is an example of an automated response that is sent to parents of children who have been flagged by the USA NCOA process as having a deliverable address but with issues.
Your child, *|Children_First_Name|* *|Children_Last_Name|* was flagged by the United States Post Office as having an address issue. Although your child was flagged, because the address on file was still shown to be deliverable, the book order system allowed your child’s book to be mailed this process only.
As of now, your child's record has been moved from "ACTIVE" to "PENDING" and their address must be corrected and approved by your local affiliate or they will stop receiving books.
If you have an account, please visit the following link to login to your PARENT AREA and make the necessary address updates: http://usa.imaginationlibrary.com/parents.php.
*If you do not yet have account access, using your email address, follow that same link and click “New Users” and follow the onscreen prompts to gain account access.
To expedite this matter, we have notified your affiliate and placed your child’s record in their URGENT ALERTS area.
Your affiliate’s contact information:
Affiliate Contact Name: Sample Affiliate Name
Affiliate Contact Email: Sample Affiliate Email
Affiliate Contact Phone Number: Sample Affiliate Phone Number
Additional Affiliate Information: Sample Affiliate Profile Link
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