Frequently Asked Questions About Mailchimp
· Where should I start?
· Do you offer online training?
· I can’t log in.
· I can’t connect to Facebook.
· I want to send to just part of my list.
Billing and Pricing
· Does the free plan ever expire?
· Monthly pricing versus pay-as-you-go—which is better?
· What’s your refund policy?
· How do pay-as-you-go credits work?
· Why did my monthly billing change?
· Do you offer nonprofit discounts?
· What kind of templates does MailChimp offer?
· Can I use my own template instead?
· How do I create a template?
· How do I edit a template?
· How do I import a template?
· Can I export templates?
· What kind of reports are available in MailChimp?
· Can I print my reports?
· Can I download a file with combined campaign reports?
· Can I share reports with clients without showing them my account or the MailChimp logo?
· Why do I have to use your unsubscribe link?
· Why was my unsubscribe rate so high?
· Can my unsubscribe link go anywhere in my campaign?
· How do I manually unsubscribe someone from my list?
· How can I stop getting subscribe and unsubscribe notifications?
· Where should I start with merge tags?
· How do I test to see if my merge tags are working correctly?
· What are groups and why would I want to set them up?
· How can I add groups to my lists and signup forms?
· How do I delete a group?
· How many groups can I add to my list?
· How do I create an autoresponder?
· Why isn't my autoresponder being sent?
· Why can't I send an autoresponder immediately after signup?
· What the heck is an API?
· Where can I find my API key?
· How do I get help from the API team?
· How do I add a Facebook signup form to my Facebook page?
· How do I send a Facebook event campaign to my subscribers?
· How do I delete Facebook comments from my campaign archive?
· How do I disconnect the Facebook integration?
Explore the Knowledge Base
Browse by Topic
· Account Settings and Info
· Custom Templates & Language
· Billing and Pricing
· General Questions
· MailChimp Mobile Apps
· Merge Tags
· Reports and Tracking
· Rules, Terms and Policies
· Social Media
Popular Support Articles
· Email Campaign Testing Tips
· What’s the difference between hard and soft bounces?
· How do you determine member-activity ratings?
· Why can’t I import a role based address into my list?
· How can I finish setting up my account if I don’t have a website?
· Having problems uploading or importing your list?
· How To Code HTML Emails
· What’s the best way to get started with MailChimp?
· Can I use my list in MailChimp?
· How to disable pop-up blockers in your browser.