Customer Service
  • Local Program Partner Information
  • Frequently Asked Questions from Parents

All Frequently Asked Questions

  • How to register?
  • Are the books age appropriate?
  • Can I enroll my entire class in the program?
  • How do I know if my child was accepted into the program?
  • How long does it take to start receiving books?
  • What are online parent accounts?
  • How do I get my login information?
  • Address Change
  • Paper Registration Forms
  • Local Contact Information
  • Why is this not available in my area?
  • I've stopped receiving books, what should I do?
  • My child’s book was damaged by the mail service.
  • How can I make a donation to this program?
  • I’m expecting our baby in 6 months, when can I sign them up?
  • I have twins, will they always receive the same books each month?
  • How do I get bilingual books?
  • I was told my local Imagination Library is closing because of a lack of funds.
  • Why are DPIL books printed in China instead of the USA?
  • I’ve stopped receiving my monthly books, and I have tried to reach out to my Local Program Partner, but I haven't heard back. What can I do?
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