Customer Service
  • Local Program Partner Information
  • Frequently Asked Questions from Parents

All Frequently Asked Questions

  • How to register?
  • Are the books age appropriate?
  • Can I enroll my entire class in the program?
  • How do I know if my child was accepted into the program?
  • How long does it take to start receiving books?
  • What are online parent accounts?
  • How do I get my login information?
  • Address Change
  • Paper Registration Forms
  • Local Contact Information
  • Why is this not available in my area?
  • I've stopped receiving books, what should I do?
  • My child’s book was damaged by the (mail service). I’m upset, who should I contact?
  • How can I make a donation to this program?
  • I’m expecting our baby in 6 months, when can I sign them up?
  • I have twins, will they always receive the same books each month?
  • How do I get bilingual books?
  • I was told my local Imagination Library is closing because of lack of funds. Why doesn’t Dolly do something about this or just give them the money they need to keep this program going?
  • Why are DPIL books printed in China instead of the USA?
  • I’ve stopped receiving my books each month, and I have tried to reach out to my local affiliate but getting no response, what can do?
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